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FAQ
Can I track my order?
Can I track my order?
Yes, you can track your order at all times.
From the support page, you only need to enter your order number to see what stage of the process it is at.
Once shipped, you will receive the tracking number via WhatsApp or email, which is usually handled by SEUR.
Is shipping free?
Is shipping free?
Yes, we offer free shipping on all orders within Europe.
There are no additional shipping costs: the price you see is the final price.
Can I return my order?
Can I return my order?
Yes, you can return your order.
You have 30 days from receipt to request a return. The watch must be unused, in perfect condition, and with its complete original packaging.
Once received and verified, we will process the refund. To initiate the return, please contact our team via the support form or email.
How long does shipping take?
How long does shipping take?
Shipping takes between 5 and 10 business days.
Once your order has been processed, you will receive a confirmation and tracking details. Delivery times may vary slightly depending on the destination, but we are working to get your AtemChrono to you as soon as possible.
What does the watch include
What does the watch include
Your AtemChrono will arrive in its original, high-quality box, designed to protect and enhance the piece. It includes the watch, documentation, and an individual numbering card indicating your unit's number within the limited edition.
Every detail is carefully considered to offer an experience worthy of the piece.
Where do you ship ?
Where do you ship ?
We ship to all of Europe.
Delivery times may vary depending on the country, but are typically between 5 and 10 business days. You will receive tracking information once your order has been shipped.

