Track
Your Order
Enter your order number to check the status of your shipment.
The process is usually completed within the expected timeframe. Only in the event of a delay or logistics issue could it take up to a maximum of 7 business days.
Shipping Process
Preparing components
Your order has been confirmed and preparation has begun.Assembly
Your watch enters the assembly and adjustment phase.Final inspection
A final inspection is carried out before preparing shipment.Preparing shipment
Your package is being prepared to leave our facilities.Shipped
Your order has left our facilities and is on its way to you.Your Order Includes
Premium packaging
Exclusive rigid box with an interior velvet sleeveCertificate of authenticity
Numbered and sealed as part of the 200-unit limited editionSizing kit
Precision pin included to adjust the braceletManual and warranty
Full documentation and a 3-year warranty certificateAtemChrono 3-Year Warranty
Every AVEX watch comes with a 3-year international warranty against manufacturing defects. In the event of an issue, we handle repair or replacement at no additional cost to you.
Contact & Support
Hours
Mon–Fri 9am–6pm CETFrequently Asked Questions
When will I receive my tracking number?
Your tracking number is sent by email once your order has shipped, usually within 1–2 business days after payment is confirmed.Do you ship internationally?
We ship throughout Europe. Delivery time varies by destination country, typically between 3 and 7 business days.Which carrier do you use?
We work with SEUR to ensure your order is handled with the utmost care and delivered promptly.Can I change my delivery address?
Contact us before your order ships and we'll take care of it. Once your order is in transit, any changes depend on the carrier.What is your return policy?
We accept returns within 30 days of delivery, provided the watch is in perfect condition and in its original packaging.Is the AVEX a limited edition?
Yes. The first release consists of only 200 numbered units. Once the edition sells out, this exact model will not be reproduced.

